Privacy Policy

Introduction

IMA Val d'Isère (hereinafter "we," "our," or "the company") is committed to protecting your privacy and ensuring complete transparency regarding the processing of your personal data. This Privacy Policy explains how we collect, use, retain and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and French data protection laws.

This policy applies to all visitors to www.ima-club.com and all users of our services.

Data Collected

Navigation and technical data: When you visit our website, we automatically collect technical information such as your IP address, browser type, operating system, pages viewed, duration of your visit, and browsing history. This data is collected via Google Analytics and tracking cookies.

Form data: If you fill out a contact form, reservation request or private event request, we collect the information you voluntarily provide: name, surname, email address, phone number, preferred date, number of guests, and any comments or messages. This data is processed via Formspree and SevenRooms.

Reservation data: When you make a reservation through our platform or by phone, we collect your name, phone number, email address, reservation date and time, number of covers, and dietary preferences or special requirements (diets, allergies, etc.).

Communication data: If you contact us by email or phone, we retain your correspondence and associated data to respond to your requests and improve our services.

Use of Data

Reservation management: Your data is used to confirm, process and manage your reservations at IMA Val d'Isère restaurant, including sending confirmations, reminders and amendments.

Communication: We use your email and phone number to contact you regarding your reservation, answer your questions, and inform you of our special offers, events and news (with your consent).

Analysis and service improvement: We use Google Analytics to analyze how you use our website in order to improve user experience, usability, and our services. This data is aggregated and anonymized.

Legal obligations: We may be required to process your data to comply with our legal obligations, including accounting, billing and tax matters.

Fraud prevention: Your data may be used to detect and prevent fraud, abuse and behavior contrary to our terms.

Cookies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that allow us to remember your preferences and navigation.

Types of cookies used:

Essential cookies: Necessary for website functionality (navigation, security, authentication).

Google Analytics cookies: Used to anonymously analyze your use of the website, understand visitor behavior, and optimize our services.

Marketing cookies: Used to display relevant advertisements to you and measure the effectiveness of our campaigns.

You can refuse or withdraw your cookie consent at any time through your browser settings or by clicking the consent button on our website. Please note that refusing certain cookies may affect your experience on the website.

Third Parties and Partners

Google Analytics: We use Google Analytics to analyze your website usage. Google Analytics may collect data about your activity. Please consult Google's privacy policy for more information.

Formspree: Contact forms are processed via Formspree, which forwards your data directly to our email contact@ima-club.com. Please consult Formspree's privacy policy for more details.

SevenRooms: For reservations and event management, we use SevenRooms, a specialized platform. Your reservation data is processed in accordance with SevenRooms' privacy policy.

Vercel Inc. (hosting provider): Our website is hosted by Vercel Inc., based in the United States. Vercel may access your technical data to ensure the website's operation. Data is transferred to the United States under EU Standard Contractual Clauses.

We share your data with these third parties only to the extent necessary to provide our services and with appropriate confidentiality safeguards.

User Rights (GDPR)

In accordance with GDPR, you have the following rights regarding your personal data:

Right of access: You can request access to all personal data we hold about you.

Right of rectification: You can request correction of inaccurate or incomplete data.

Right to be forgotten (deletion): You can request deletion of your personal data, under certain conditions.

Right to restrict processing: You can request that we limit the use of your data.

Right to data portability: You can request to receive your data in a structured and portable format, or that we transfer it to another controller.

Right to object: You can object to the processing of your data for marketing purposes or other purposes.

To exercise these rights, please contact us at including your detailed request and a copy of your ID. We will respond within 30 days of receiving your request.

Data Retention

We retain your personal data for as long as necessary for the purpose for which it was collected. Generally:

Reservation data: Retained for 3 years from the reservation date (for accounting and tax obligations).

Contact form data: Retained for 1 year after your last contact.

Google Analytics data: Anonymized after 26 months of inactivity.

Log and technical data: Retained for 30 days for security reasons.

Once the retention period expires, your data is securely deleted.

Data Security

We implement technical and organizational security measures to protect your data against unauthorized access, modification, disclosure or destruction. These measures include:

SSL/TLS encryption of all communications on our website.

Secure authentication to access sensitive data.

Storage of data on secure servers with restricted access controls.

Regular data backups and business continuity plans.

Confidentiality with our partners (Google, Formspree, SevenRooms) through data processing agreements.

However, no transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Children's Data

Our website is not intended for children under 13 years of age. We do not intentionally collect personal data from children. If we discover that we have collected data from a child under 13 without parental consent, we will immediately delete that data. Parents or guardians can contact us at if they wish us to delete a child's data.

Changes to This Policy

We may modify this Privacy Policy at any time to reflect changes in our practices, legislation or other factors. Changes become effective upon publication on this page. We recommend that you regularly review this policy to stay informed of updates.

Contact Us

If you have questions about this Privacy Policy, your personal data, or to exercise your rights, please contact us:

Email:

Phone: +33 7 66 94 08 26

Address: 120 Rue du Parc des Sports, 73150 Val d'Isère, France

You also have the right to lodge a complaint with the competent data protection authority (CNIL in France): www.cnil.fr